SCENT FROST – SHIPPING & POLICY
📦 Order Processing Time
  • Orders are processed within 1–2 working days
  • Orders placed on Sunday or holidays are processed on the next working day
  • Custom or bulk orders may take 2–4 extra days
🚛 Delivery Time (Pakistan)
  • Local city delivery: 3–5 working days
  • Other cities: 4–8 working days
  • Remote areas: 6–11 working days (approx.)
💰 Shipping Charges
  • Standard delivery charges apply (flat or weight-based depending on city)
  • Free delivery may be offered on promotions or bulk orders
🚚 Courier Service
Orders are shipped via trusted courier services (TCS / Leopard / PostEx / M&P depending on area availability)

📲 Order Tracking
  • Tracking number will be shared via WhatsApp or SMS
  • Customers can track their parcel through courier tracking systems
📦 Packaging
  • Secure bubble wrap + strong protective box packaging
  • Leak-proof fragrance packing
  • Premium packaging available for gift orders
🔁 14 Days Money-Back Guarantee
  • Return request allowed within 14 days of delivery
  • Product must be in original condition
  • Perfume must not be used more than 10% of the bottle
  • Customer must send parcel back within 14 days
  • Return processed after product inspection
  • Shipping charges (if any) are non-refundable
❗ Important Notes
  • Delays caused by courier, weather, or strikes are not in seller control
  • Incorrect address or unreachable phone may cause delays or extra charges
  • Customer must provide an active phone number
  • Returned parcels due to non-availability may incur re-shipping charges
🔁 Exchange / Damage Policy
  • Exchange only if product is damaged or leaked on arrival
  • Unboxing video is required for claims
  • No exchange for change of mind