Your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to assist you.
Return & Exchange Guidelines:
- We accept returns or exchanges within 7 days from the date of delivery.
- Perfumes must have at least 90% of the product remaining in the bottle to qualify.
- Tester kits (sample boxes) are non-refundable and non-exchangeable.
- Products must be returned in their original packaging. Missing cellophane, testers, or damaged boxes may incur minor charges.
- Delivery charges are non-refundable for returned or exchanged items.
- Customers are responsible for return shipping costs unless the item received was damaged, leaked, or incorrect — in which case, Scent Frost will cover the shipping charges.
- Orders above Rs. 10,000 are eligible for exchange only and cannot be refunded.
- Returns and exchanges apply only to 50ML, 100ML, and 10ML perfume bottles. Other items (like body mists, candles, fresheners, or 5ML testers) are not eligible.
Damaged or Broken Items:
- Items that are damaged or broken due to customer mishandling or incorrect storage are not eligible for return or exchange.
- If an item is received damaged or broken due to shipping, please notify us immediately after receiving the item, and we will arrange a replacement or refund for you.
Additional Notes:
- A small handling fee may apply if up to 10% of the perfume has been used. Perfumes used more than 10% are unfortunately not eligible for return or exchange.
- Please allow 3-5 working days for processing your return or exchange request after we receive the returned item.